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Enquiries & quotations

Updated 1 November 2026

Product information

Homepage and guide images are illustrative concepts. Catalogue images and product information come from our supplier. Products, colours, quantities, stock availability and branding options are confirmed for each enquiry. Sending an enquiry does not place an order or reserve stock.

Catalogue prices and calculated totals are item-only estimates from the displayed supplier-data refresh, not final branded prices. Branding, supplier setup, artwork preparation and delivery are confirmed separately in the written quote. Stock can change between daily updates. Delayed updates may cause prices and availability to be withheld until confirmed. CustomTee is not VAT registered; no additional CustomTee VAT is added to the displayed estimate.

Your confirmed quote

Submitting the website form requests a quotation only. It does not create a confirmed order, fix a price, reserve stock or take payment. The acknowledgement is a receipt of your brief, not acceptance of an order. Please reply to the acknowledgement with artwork; files are not uploaded on this website.

CustomTee supplies a written quote before an order proceeds. The quote confirms the products, branding, applicable setup or artwork preparation costs, delivery arrangements, payment requirements and any specific lead time. Please review those details before accepting.

Artwork approval

Only send logos and artwork you own or have permission to reproduce. Artwork and placement must be agreed before production. If artwork preparation is needed, the cost will be included in the quote for your approval.

Production timing

Standard orders usually take 7-10 business days from artwork sign-off and receipt of the required deposit. Your job's timing is confirmed with you; supplier availability, artwork changes and unexpected delays can affect it.

Questions or order changes

Contact support@customtee.co.za to discuss an enquiry, changes, cancellations or a concern with an order. Applicable statutory consumer rights remain unaffected.